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Build lasting customer relationships with Intercom, the Engagement OS.

Intercom overview

What is Intercom?
Intercom is a tool for live chat where you can quickly create a live chat experience for web and mobile users. Users can leave messages to your customers and get real-time feedback on the conversation. You can also create a whole social media experience for your website by integrating your friends into your chat flow. This is a tool that will help you grow your customer base and get real feedback on your products and services.

Intercom pricing

Conversational Marketing (Business)

Turn website visitors into paying customers

What's included

  • Conversational chatbots

Conversational Customer engagement (Business)

Onboard, activate and re-engage customers

What's included

  • Outbound email and in-product messaging

Conversational Support (Business)

High-quality, personalized help at scale

What's included

  • Live chat for support

Start (Small Business)

Basic live chat and outbound messaging.

¤59.00 /mo

What's included

  • Includes 1 seat

Grow (Small Businesses)

Chat, targeted email, and self-service support.

¤119.00 /mo

What's included

  • Includes features of Start plan, plus

Intercom features

Agent Scheduling

Call Me Option


Knowledge Database

Persistent Chat

Shortcut Messages


Video Chat

Visitor Targeting

Offline Form

Intercom alternatives & competitors

View all
LiveChat logo
Userlike logo
Olark logo
Drift logo
JivoChat logo

Frequently asked questions about Intercom

How does Intercom work?

1. Intercom is a marketing and communications platform that empowers businesses to get more for less. Intercom is a software as a service (SaaS) platform, built by a team of entrepreneurs with a passion for helping businesses succeed.

2. Intercom takes a unique approach to customer service by being the world’s first and only live chat platform that integrates with the major CRM platforms.

3. Intercom is a cloud-based software that allows businesses to communicate with their customers in real time. It is easy to use and offers a seamless user experience. Intercom is the platform that allows you to respond to customer questions in real time. All Intercom accounts are supported by live agents who are available 24/7 to help with anything you need. Intercom makes it easy to make customer retention and acquisition a priority.

Can i use Intercom for free?

You have to pay to use Intercom

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Intercom awards

Leader Spring 2023 Customer Support

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Intercom Reviews

Based on 2670 reviews

5 star reviews

70 %

4 star reviews

23 %

3 star reviews

4 %

2 star reviews

1 %

1 star reviews

1 %